1. Introduction

Welcome to Shree Rajaganapathy Textiles ("we," "us," or "our"). By accessing or using https://shreerajaganapathy.in/ (the "Website"), you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before making any purchase or using our services.

2. Exchange Policy

We offer a 15-day exchange policy from the date of delivery.

To qualify for an exchange, products must be unused, in their original packaging, and accompanied by the original invoice or proof of purchase.

Exchanges are subject to product availability.

After 15 days from the date of delivery, we will not process any exchange requests.

3. No Cancellation Policy

Orders placed on our Website are final and cannot be canceled under any circumstances.

We encourage customers to review their orders carefully before confirming payment.

4. No Returns and No Refunds

All sales are final. We do not accept returns or offer refunds for any products or services purchased through our Website, except as required by applicable law.

This policy applies to all items and services listed on our platform.

5. Payment Failures and Refunds

In the event of a payment failure (such as technical errors or insufficient funds), any amount debited from your account will be refunded in accordance with the rules and timelines prescribed by the Reserve Bank of India (RBI) and your respective banking institution.

Refunds for failed transactions are typically processed within 7 to 10 business days, depending on your payment method.

If you do not receive your refund within the stipulated period, you may be eligible for compensation as per RBI guidelines (e.g., Rs. 100 per day for delays beyond the prescribed timeline).

For unresolved payment issues, you may escalate the matter to your bank or the RBI Ombudsman.

6. Modifications to Terms

We reserve the right to update or modify these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on the Website. We recommend reviewing these Terms periodically.